Shipping policy

Shipping Policy

Last updated: August 9, 2026

At STYLUE, we want ordering to be simple and straightforward. This Shipping Policy explains where we currently ship, how orders are processed, what you can expect during delivery, and what to do if something goes wrong.

By placing an order with STYLUE, you agree to the shipping terms below.

1. Where We Ship

At this time, STYLUE ships to customers within the United States only.

We currently do not offer shipping to addresses outside the United States.

Please make sure your shipping address is complete and accurate when placing your order. Once an order has been shipped, changing the delivery address may not always be possible.

2. Shipping Costs

Shipping costs depend on the product, order, destination, and shipping option available at checkout.

From time to time, STYLUE may offer free shipping on selected products or orders.

If free shipping is available, the applicable offer will be shown on the product page, cart, or checkout.

Important about free shipping and returns

Free shipping means that STYLUE covers the applicable shipping cost for delivering the order to you.

It does not mean that this shipping cost becomes refundable if you later return the order.

For example, if you return an item because you changed your mind or ordered the wrong size, the shipping cost originally paid by STYLUE to deliver the order will generally not be included in your refund.

For complete information about returns and refunds, please see our [Return & Refund Policy].

3. Order Processing

After you place an order, we first process and prepare it for shipment.

Processing time can vary depending on:

  • The product ordered
  • The warehouse fulfilling the order
  • Product availability
  • Order volume
  • Other circumstances affecting fulfillment

Some products may be shipped from different warehouses depending on availability and your delivery location.

We aim to process orders as quickly as reasonably possible.

4. Shipping From Different Warehouses

STYLUE works with multiple fulfillment warehouses in the United States.

This means that the warehouse used to ship your order may vary depending on the product and its availability.

If your order contains multiple products, they may sometimes be shipped separately from different fulfillment locations.

If this happens, you may receive more than one package and/or tracking number.

You will not necessarily receive every item in your order in the same package.

5. Delivery Times

Delivery times can vary depending on the product, destination, warehouse, carrier, and other circumstances.

The estimated delivery timeframe shown during checkout or on the relevant product information should be used as the most current estimate available at the time of purchase.

Please understand that estimated delivery dates are estimates, not guaranteed delivery dates.

Carrier delays, severe weather, holidays, high shipping volumes, natural events, or other circumstances outside our reasonable control may affect delivery times.

6. Tracking Your Order

When tracking information is available, we will provide the relevant tracking information after your order has been shipped.

You can use the tracking information to follow the progress of your package through the applicable carrier.

Please allow some time for tracking information to become active after the shipping carrier receives the package.

In some cases, there may be a short delay between shipment and the first tracking update.

7. Delayed Orders

If your order is taking longer than expected, please first check the tracking information provided for your shipment.

If the tracking information has not changed for an unusually long period or you believe there is a problem with your delivery, please contact us.

We'll review the available information and help you determine the next steps.

Please keep in mind that once a package is with the shipping carrier, some delays are outside STYLUE's direct control.

8. Lost Packages

If your tracking information shows that a package was delivered but you cannot locate it, please check:

  • Around your delivery location
  • Your mailbox or designated delivery area
  • With household members
  • With neighbors
  • Any delivery instructions associated with your address

If you still cannot locate the package, contact us and we'll help you investigate the situation.

If a package is confirmed as lost during transit, we'll review the situation and determine the appropriate resolution.

9. Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

STYLUE is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping arrangements may be required before the order can be sent again.

10. Damaged Packages or Products

If your package arrives visibly damaged, please take photographs of the package before opening it when possible.

If the product itself is damaged or defective, contact us within 14 days of receiving your order.

Please provide:

  • Your order number
  • Photos of the package
  • Photos of the damaged product
  • A description of the problem
  • A video where necessary to demonstrate the issue

This information helps us investigate the problem and determine the appropriate solution.

For information about returning damaged or defective products, please see our [Return & Refund Policy].

11. Incorrect Items

If you receive the wrong product, size, color, or another item that does not match your order, please contact us within 14 days of receiving the order.

Please do not return the item before contacting us.

We may ask for photos of the product, packaging, and shipping label so we can investigate what happened.

If the mistake was made by STYLUE or our fulfillment process, we will provide the appropriate return instructions and work to resolve the issue without charging you for the necessary return shipping.

12. Multiple Packages

If your order contains several products, they may not always arrive together.

Different products may be fulfilled by different warehouses, which can result in separate shipments.

Before contacting us about a missing item, please check whether the remaining products have separate tracking information or are still in transit.

If an item appears to be missing after the expected delivery timeframe, please contact us and we'll investigate.

13. Delivery Address and Return Address

The address used to ship your order may also determine the warehouse responsible for handling a return.

STYLUE works with multiple warehouses, so there is no single return address for every order.

If you need to return an item, please contact us first.

Once the return is approved, we'll provide the appropriate return address and instructions.

Please do not send a return to an address found elsewhere on the internet or to a warehouse address without receiving confirmation from us.

14. Shipping and Returns

Shipping and returns are closely connected, but the costs can be different depending on why you're returning an item.

If you simply changed your mind or ordered the wrong size, you are generally responsible for the return shipping cost, and the original shipping cost paid by STYLUE is not refundable.

If the return is necessary because we sent the wrong product, the item arrived damaged or defective, or the problem was caused by STYLUE, you will not be responsible for the applicable return shipping cost.

For complete details, please read our [Return & Refund Policy].

15. Shipping Delays Outside Our Control

While we do our best to get your order to you on time, some circumstances are outside our control.

These may include:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays
  • High shipping volumes
  • Transportation interruptions
  • Unexpected warehouse delays
  • Other events affecting the shipping network

When these situations occur, delivery may take longer than the original estimate.

We'll do our best to assist you and provide available tracking or shipment information.

16. Orders That Cannot Be Delivered

If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or another issue caused by the customer, the package may be returned to the sender or fulfillment facility.

If this happens, please contact us so we can review the situation.

Additional shipping costs may apply if the order needs to be shipped again.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time as our store, fulfillment process, shipping partners, or services change.

When we make changes, we'll update the “Last updated” date at the top of this page.

The updated policy will apply from the date it is posted on our website, unless otherwise required by law.

18. Questions About Shipping?

If you have a question about your order, delivery, tracking information, or shipping options, please contact us through the contact information provided on our website.

We'll do our best to help and provide you with the most useful information available.

Thank you for shopping with STYLUE.