Refund policy

Return & Refund Policy

Last updated: August 9, 2026

At STYLUE, we want you to feel confident about your purchase. If there is a problem with your order, we're here to help.

Please read the policy below before requesting a return.

1. Our 14-Day Return Policy

You have 14 calendar days from the date you receive your order to request a return. After 14 days have passed, we may not be able to accept the return.

To start a return, please contact us first at support@stylue.com and explain the reason for your request. Please do not send an item back without contacting us and receiving return instructions. We aim to respond to return requests within 24 hours.

2. When Can You Return an Item?

We accept returns for the following situations: the item arrived damaged, the item is defective or has a problem, we sent you the wrong item, your parcel contains an incorrect item, you ordered the wrong size, you received an item that does not match what you ordered, or you changed your mind and no longer want the item.

Change-of-mind returns are accepted, but the shipping cost originally paid by STYLUE to send the order to you is not refundable. If you simply decide that you no longer want the item, you are also responsible for the cost of returning it to us.

3. What If I Ordered the Wrong Size?

That's okay. If you ordered the wrong size yourself, you can still request a return within the 14-day return period. The item must not have been damaged by you, and you are responsible for the return shipping cost. The original shipping cost paid by STYLUE is not refundable. Once we receive and inspect the item, we will process your eligible refund. If you need a different size, you can also ask us about an exchange.

4. Can I Return an Item If I've Used It?

Yes, but only when the return is related to an eligible problem such as: the item is defective, the item arrived damaged, we sent the wrong item, or there is another genuine problem with the product or order. Simply using an item and then deciding that you don't like it does not create an automatic right to a full refund. We may ask for photos or videos to help us understand the problem before approving the return.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or there is another problem with your order, please contact us at support@stylue.com within 14 days of receiving the order. Please include your order number, a description of the problem, clear photos of the item, photos of the packaging if relevant, and a short video where necessary to demonstrate a defect. If the problem was caused by STYLUE, you will not be responsible for the return shipping cost.

6. Return Shipping Costs

If we sent the wrong item, the item arrived damaged or defective, or the problem was otherwise caused by us — you will not be charged for return shipping and we will provide a full refund including original shipping. If you ordered the wrong size or simply changed your mind — you are responsible for the return shipping cost and the original shipping cost paid by STYLUE is not refundable.

7. Where Should I Send My Return?

Please do not send your return to an address found on your own. STYLUE works with multiple warehouses in the USA, and the return address depends on where your order was originally shipped from. Once your return is approved, we will provide you with the correct return address and instructions at support@stylue.com.

8. How to Start a Return

To request a return, email support@stylue.com within 14 calendar days of receiving your order. Please provide your order number, the name used for the order, the item you want to return, the reason for the return, and photos or videos if the item is damaged, defective, or incorrect. We will review your request and aim to respond within 24 hours.

9. Inspection of Returned Items

When we receive your return, we will inspect the item to confirm the condition and reason for the return. If a returned item is damaged, missing parts, or has been altered after delivery, we may reduce the refund amount where appropriate.

10. Refunds

Once your returned item has been received and inspected, we will process your eligible refund to the original payment method used for the order. Refunds are processed in USD. Please allow your bank or card issuer additional time to make the funds available after we issue the refund.

11. Exchanges

We offer exchanges for eligible items. If you would like an exchange instead of a refund, please mention this when submitting your return request to support@stylue.com. If the requested replacement item or size is unavailable, we may provide a refund instead.

12. Missing or Incorrect Items

If something is missing from your order or you received an incorrect item, please contact us at support@stylue.com within 14 days of receiving your order.

13. Products With Special Return Restrictions

Certain products may be subject to specific return requirements due to their nature, hygiene considerations, or applicable laws. If a particular product has a specific return restriction, we will make that information clear on the relevant product page or at the time of purchase.

14. Returns That May Not Be Accepted

A return may be refused or the refund may be adjusted if: the 14-day return period has passed, the item was damaged after you received it, required parts or accessories are missing, the returned item is materially different from the item originally sent, the item was sent back without following our return instructions, the return is sent to an incorrect address, or there is evidence of misuse or intentional damage.

15. Delivery Time

All orders are delivered within 7-15 business days to the United States. Delays may occur during peak seasons or due to customs processing. If your order has not arrived within 20 business days, please contact us at support@stylue.com.

16. Free Shipping and Refunds

Free shipping does not mean that the shipping cost paid by STYLUE is refundable. If you return an item because you changed your mind or ordered the wrong size, the original shipping cost paid by STYLUE will not be included in your refund. If the return is necessary because of an error or problem caused by STYLUE, we will provide the appropriate full refund.

17. Our Goal

We don't want the return process to be difficult. If something isn't right with your order, contact us at support@stylue.com before sending the item back. We aim to respond to return requests within 24 hours and handle eligible refunds as quickly as reasonably possible.

Questions? Email us at support@stylue.com — we're happy to help!