Quick Answers
What if I received a wrong or damaged item?
We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the item. We will arrange a replacement or full refund as per our Refund Policy.
Is my payment information secure?
Yes, absolutely. Our store uses SSL encryption and Shopify's secure checkout to protect your payment information. We never store your card details.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, PayPal, and other payment methods available at checkout. All transactions are processed securely.
How can I reach customer support?
Visit our Contact page or email us at support@stylue.com. We reply within 24–48 hours, Monday to Friday.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days. Read our Refund Policy for more information.
Do you ship internationally?
Yes! We currently ship to the US and UK. We are working on expanding to more countries soon. See our Shipping Policy for details.
How long does delivery take?
Standard delivery takes 7–15 business days. Delivery times may vary depending on your location. See our Shipping Policy for full details.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Track your order at 17track.net. If tracking isn't updating, please allow 2–5 business days or contact us.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. Contact us to initiate a return. Read our full Refund Policy.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please contact us immediately if you need to make changes.